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Refunds in event of strikes

If you have experienced a delay of more than 30 minutes on your domestic train journey with NS due to a labour dispute, then you can submit a request for a refund online in accordance with the Refunds for Delays scheme. If the strike by NS personnel made it completely impossible to continue your journey by train, then you are entitled to compensation for replacement transportation, in accordance with Article 6.4 of the NS General Terms and Conditions for Transport of Passengers and Hand Luggage (AVR-NS).