Fake NS e-mails
Sometimes there are e-mails circulating that appear to originate from NS, but that are actually fake. These are known as phishing e-mails and are intended to gather personal details. These e-mails misuse the NS name and logo in order to induce you to click on a link. If you do so, then scammers may gain access to your personal details.
How to recognise a fake e-mail
Cyber criminals are becoming better and better at creating fake e-mails. Even so, they still make mistakes. Common mistakes include:
- The link in the e-mail refers to a website that does not belong to NS
- The salutation is incorrect and the e-mail contains spelling errors
- The offer in the e-mail is simply too good to be true
Beware! Criminals may also be active on social media such as Facebook and Instagram.
Please note: never call a 0900 number listed in an e-mail! NS will never ask you to call a 0900 number, except perhaps the OV-chipkaart hotline number 0900-0980.
Unsure about whether an e-mail has originated from NS?
If you receive an e-mail from one of the following addresses, then you can be certain that it came from us:
- email@example.com: mail from OV-fiets
- firstname.lastname@example.org: regular contests
- No-Reply-FinanceCenter.DB@ns.nl: communications about payment reminders
- email@example.com: contracted market research agency
- firstname.lastname@example.org: e-mails in which we ask you to upload digital passport photos
- NS@blauw-survey.com: contracted research agency that carries out research for NS Extra, among other things
- NS@startonderzoek.nl: Metrixlab, contracted research agency that carries out research about SPOOR, and other things
- email@example.com: communications from NS International
- firstname.lastname@example.org: benchmark research for NS Zakelijk
- Pages for which the URL begins with https://webforms.tripolis.com: these are often forms
- Panel members can send questions to email@example.com, replies are sent via firstname.lastname@example.org
- email@example.com: sending of research-related e-mails