House rules at the station and in the trains
Certain house rules apply at the stations and in the trains. This is for your own safety and that of your fellow travellers. Read here about the rules that apply at the stations and in the trains.
NS House Rules
Certain house rules apply at all NS stations and aboard the train. Travellers are required to adhere to these house rules. The house rules are posted at the stations and in the trains on stickers and posters, and communicated by other means such as information provided by NS personnel.
In addition to these standard house rules, you are required to comply with the following rules at all times:
- Whistle = do not board
You may no longer board the train once the conductor has blown the departure whistle. This is for your own safety and that of your fellow travellers. The doors to the train must close before the scheduled departure time, so that the train can depart on time.
- If you have a second class ticket, then you must travel in second class
You may not travel in first class if you have a second class ticket. This includes when the train is crowded, unless the conductor indicates that it is permitted for that specific journey.
- Smoking is not permitted anywhere
Smoking is not permitted at our stations, on the platforms or on the trains. There is a smoking ban, which includes the use of electronic cigarettes and other similar devices.
- Identification is mandatory
At stations and on the train, you are required to be able to identify yourself using legally recognised identification. This applies if you are using an age-related or personalised ticket, or if you violate a rule/house rule, condition or legal provision.
- No feet on the seats
Everyone wants to travel in a clean train. Please do not place your feet on the seat, and dispose of rubbish in the waste bins provided for that purpose.
- Maintain order, calm and safety
While you are at the stations and in the train, you are required to act in a manner that does not or cannot disrupt the public order, calm atmosphere, safety or operations.
- Do not abuse the emergency brake and/or button
You may not abuse the emergency brake switch in the train, the emergency button at the gates or the SOS button on the service and alarm post or any similar facilities. If you do, then NS may impose a fine of € 125 per incident that is payable on the spot. You will also be required to compensate NS for any and all damages resulting from your actions.
- Do not record video or audio of NS personnel
You may not make any photographic, video or audio recordings of NS personnel without the express prior permission of NS.
House rules in the train
Bringing a bicycle onto the train
You can take your bicycle on the train with you, but there are some rules for this. Following these rules helps to ensure a pleasant and responsible journey for everyone. For example, you may only place your bicycle in the designated spot in the train, and you must be in possession of a Fietskaart Dal.
Smoking is prohibited at the stations, station halls, stairways, lifts, tunnels, platforms and in the train. As of 1 October 2020, all stations are entirely non-smoking. This smoking ban includes the use of electronic cigarettes and other similar devices.