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Reporting overcrowding on the train

Are you travelling in an overcrowded train? Then please report this via the NS-app so that we can improve our services.

Reporting overcrowding using the NS-app

You can report overcrowding on the train using the NS-app. Reports of crowded trains that we receive are analysed. This information helps us to make forecasts and to keep our overcrowding indicator up to date and reliable. We then use this data to improve our services. We investigate reported trains, and take actions such as lengthening the trains on specific routes.

Crowd indicator

The overcrowding indicator in our Travel planner shows you the level of overcrowding to expect on a specific train. This is represented using 1, 2 or 3 figures. A red exclamation point next to the figures indicates that the train is shorter than originally planned, so it may be more crowded than usual. That way, you can see if an earlier or later train may be less crowded, so that you can have a comfortable journey.

How does the crowd reporter work?

  1. Plan the journey you are currently making, or have made in the past. You can report overcrowding afterwards using the crowd reporter.
  2. Press the train for which you wish to report the level of overcrowding.
  3. Click on ‘Report overcrowding’. On an iPhone, this button is on the top right of the screen, and on Android it is on the bottom right.
  4. You can now report the level of overcrowding. You can indicate how you feel about the level of overcrowding using a smiley, as well as specifying whether you had to stand or were able to sit, and whether you travelled in 1st or 2nd class. You can then click on 'submit' to report the level of overcrowding.

What happens to my reports?

Your crowd reports are very important to us. Greater numbers of serious reports allow us to get a better impression of train occupancy and whether the overcrowding was caused by an incident or a structural problem. We take action based on this information and keep you informed of our progress.