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Explaining your invoice

You can find the invoices for your NS Flex season ticket or your pay-as-you-go season ticket under the 'Payment overview' tab in Mijn NS. You will see your season ticket costs and, if applicable, your fares. Log in to Mijn NS to view your invoices.

See the invoice in Mijn NS

Parts of your invoice

What do the parts of your invoice mean? We have listed them for you in an example invoice. You will see, for example:

  • season ticket costs (shown under the name of your season ticket);
  • fare for your journeys by train;
  • fares for single train products such as Intercity direct;
  • fares for journeys by bus, tram and metro;
  • fares for door-to-door services.

Note: Stalling charged to your account appears on your invoice as 'NS Fiets'. Trips with an OV-fiets are shown simply as 'OV-fiets'.

Frequently asked questions about your NS invoice

Where can I view and download my invoices?

You can view and download your invoices in Mijn NS. Please log in first. You will find them under the 'Betaaloverzicht' tab.

When will I receive my first invoice?

The answer depends on your situation.

I pay the fare for my journey afterwards

You have an NS Flex season ticket. That means you pay your season ticket charges in advance and your fare for your journey afterwards. You will receive the first invoice after you have taken out the season ticket. This first invoice shows the season ticket charges for the first month. After the first month you will receive an invoice that includes the fare for the previous month and the season ticket charges for the second month.

I top up my OV-chipkaart before I travel

You have a season ticket on balance. That means you pay your season ticket charges in advance and you also pay your fare for your journey from your balance in advance. You will receive the first invoice after you have taken out the season ticket. This first invoice shows the season ticket charges for the season ticket period. Your fare for journeys is not on the invoice because you pay that from your balance.

When will the amount be debited from my account?

You will receive a email when a new invoice is ready to download. This email contains:

  • the total amount;
  • the expected collection date;
  • the bank account number from which it will be collected.

The amount will be debited from your bank account shortly after the billing date by direct debit. You do not need to do anything. If the collection fails because of insufficient funds, you will receive an email with information on how to pay.

If your invoice shows that you will receive a refund from NS, that refund will appear in your account a few days later.

When do I pay my season ticket charges and fare for my journey?

The answer depends on your situation.

I pay the fare for my journey afterwards

You have an NS Flex season ticket. You pay your season ticket charges at the start of the month. You pay the fare for your journey afterwards, a few days after the billing date.

I top up my OV-chipkaart before I travel

You have a season ticket on balance. You pay the season ticket charges when you buy the season ticket or when it is automatically renewed. You pay the fare for your journey from your balance. That means you should have at least € 10 on your OV-chipkaart when you travel. The fare for the journey is deducted from that balance.

What is my billing date and can I change it?

The answer depends on your situation.

I pay the fare for my journey afterwards

You have an NS Flex season ticket. Your billing date is the day the season ticket started. We will automatically debit the amount from your bank account shortly after that date.

If your season ticket started on 17 February, your billing date will be the 17th of every month.

I top up my OV-chipkaart before I travel

You have a season ticket on balance. Your billing date is the day the season ticket started. We will automatically debit the amount from your bank account shortly after that date.

If your season ticket started on 17 February 2023, the billing date for your next invoice will be 17 February 2024.

Change billing date

For NS Flex season tickets and season tickets on balance it is not possible to change the billing date once the season ticket has started. Would you prefer a different date? Cancel your season ticket and order a new one to start on the desired date.

Why am I receiving an interim invoice?

If you are still to receive season ticket money from us, you will receive an interim invoice. You will also receive your monthly invoice as usual.

Why are fare for my journey items missing from my invoice?

Occasionally a journey by bus, tram or metro may not appear on your invoice, or a stop name may be missing. This happens because NS does not have direct access to your bus, tram and metro data; we receive that from Translink. It can sometimes take up to 21 days. If your invoice falls exactly within that period, we will offset the missing journey on your next invoice.

We cannot add missing stop details for you. We are in discussions with other operators to make this data as complete as possible.

Will I still receive an invoice after I cancel my season ticket?

The answer depends on your situation.

I pay the fare for my journey afterwards

You have an NS Flex season ticket. After you cancel your season ticket you will receive one final invoice. This invoice may include:

  • fares for journeys made in the previous month;
  • any charges for door-to-door services (OV-fiets, Stallen op rekening, Park and Ride (P+R));
  • correction fees.

Please note: after you cancel your season ticket, NS Flex Basis will remain on your OV-chipkaart. You can still travel with this product. You must remove it from your card at an NS Ticket Machine. After that you will no longer receive invoices.

I top up my OV-chipkaart before I travel

You have a season ticket on balance. After you cancel your season ticket you may receive one final invoice. This invoice shows the season ticket charges that you may receive back from us. You have already paid fares from your balance; those remain on your OV-chipkaart.

What are correction fees and boarding fees on my invoice?

These are charges to correct a missed check-out. The answer depends on your situation.

I pay the fare for my journey afterwards

You have an NS Flex season ticket. We automatically correct a missed check-out for you. Your invoice will show the correction fee and which journey it concerns. Read more about the correction fee.

I top up my OV-chipkaart before I travel

You have a season ticket on balance. You will not see a boarding fee on your invoice if you forget to check out. The invoice only shows your season ticket charges. You will notice the boarding fee as a lower balance on your OV-chipkaart. Read more about the boarding fee.