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Problems when paying online

Are you having problems paying online with NS? Please call NS customer service and order your NS season ticket on the telephone.

If you experience problems while trying to pay online, please call NS Customer Service. You can then order your NS season ticket on the telephone.

Order not completely finalised

If you do not completely finalise an order for a season ticket - due to an error in iDEAL for example - then the application must first be cancelled in the NS system. You can reapply for a season ticket 24 hours later.