Refunds
Something can sometimes go wrong during or around your trip. Whether you are entitled to compensation varies depending on the situation. With our questionnaire, you can find out in a few clicks whether and how you can claim money back.
What most people want to know
Find your answer
Forget to check in or out
We all forget to check in or out every now and again. No need to worry, we explain to you what you can best do in these situations.
Refunds for delays
We understand how irritating it is to experience a delay on your train journey in the Netherlands, so we offer a refund for delays of 30 minutes or more.
Refunds for a forgotten OV-chipkaart
Do you usually travel on an NS season ticket but you've forgotten your OV-chipkaart? Or did you travel with your debit card instead of your OV-chipkaart? There's no need to worry. First, ensure that you have a valid ticket for your train journey. You can request a refund for the cost of your journey with NS afterwards.
Requesting an OV-verklaring
If you pay your own expenses for travelling to work, you can apply for a travel deduction from the Tax Authority. For this, you will need an OV-verklaring (public transport statement) or a travel statement.
Money debited by NLOV
Do you see a debit on your bank account that starts with NLOV followed by 14 numbers and letters? Then you have (accidentally) traveled with your debit card.