Corona: questions about your season ticket or train ticket
Many travellers have questions about matters such as stopping or pausing a season ticket, or postponing a Keuzedag (Optional day). We provide answers below to the questions that we are aware of at the moment. This information will be regularly updated.
Questions about season tickets
We are happy to help our season ticket holders reduce their costs as much as possible. Read the information below to find out your best course of action with respect to your season ticket.
Annual and monthly season ticket with a balance
Annual season ticket with a balance
if you have an automatically renewable season ticket with a balance, then you can switch your season ticket immediately to NS Flex Without Season Ticket (Basic). This is also possible if you are still in the first year of your season ticket.
With NS Flex Without Season Ticket (Basic), there are no season ticket costs and you only pay for the journeys you actually make. Once we go back to operating our normal timetable, you can easily switch your NS Flex Without Season Ticket (Basic) to an NS Flex season ticket in Mijn NS.
Monthly season ticket with a balance
if you have a monthly season ticket, you cannot cancel or change it during the term of the season ticket. However, we would like to help you keep your costs as low as possible, so we can offer you a reimbursement. To find out more, please contact NS Customer Service. Please note: at the moment, the waiting times at NS Customer Service are longer than you've been accustomed to experiencing with us.
Please note: if you have Keuzedagen (Optional days) or a Voordeelurenabonnement (Off-peak discount season ticket), we do not recommend switching to NS Flex, as neither of these options can be combined with an NS Flex season ticket.
If you have a Traject Vrij (Any route) season ticket, please bear in mind that this is not yet available as an NS Flex season ticket. When you want to travel with your season ticket again in due course, you can apply for a new Traject Vrij (Any route) season ticket.
NS Flex season ticket
If you already have an NS Flex season ticket, then we advise you to change it temporarily to NS Flex Without Season Ticket (Basic) in Mijn NS. You will not have any fixed season ticket costs, but you will still be able to travel if you have no other option. Once we go back to operating our normal timetable, you can very easily switch back to your original NS Flex season ticket so you can go back to travelling with the discount that you've been accustomed to.
Do you manage the NS-Business Cards as the contact person for your organisation, and it is not an NS-Business Collectief? If so, you can change the subscriptions at cardholder level in Mijn NS Zakelijk to an NS-Business Card without subscription. In that case, no subscription costs will be charged. If an NS-Business Collective is involved, or if you have any other questions, please contact the NS account manager.
- Do you have an NS-Business Card issued by your employer? If so, ask your organisation's contact person what the options are.
- Are you a self-employed professional? If so, then you are both cardholder and contact person, and you can change your subscription to an NS-Business Card without subscription in Mijn NS Zakelijk.
- Read more here about how to change a subscription in Mijn NS Zakelijk.
Intercity direct season ticket
If you have an IC direct season ticket, then you can be reimbursed for this surcharge. The refund will be calculated as soon as we know exactly how long IC direct has been out of operation. We will inform you about this at that time.
Additional season ticket and Keuzedag (Optional Day)
Additional season ticket
We advise you not to switch to NS Flex in this case, as NS Flex does not give you a discount on the additional optional season tickets. Please contact NS Customer Service to get advise best suited to your needs. Please note: waiting times at the moment are longer than you've been accustomed to experiencing with us.
Keuzedag (Optional Day)
If your Keuzedag (Optional Day) has expired, NS Customer Service can send you a coupon code that you can use later this year for a free travel day. To arrange this, contact NS Customer Service. Please note: waiting times at NS Customer Service are currently longer than you are accustomed to experiencing with us.
Need more information?
Read more about how to change a season ticket here.
Questions about individual tickets
Off-peak Bicycle Ticket
If you have bought an Off-peak Bicycle Ticket that you can now no longer use, you can receive a refund. To arrange this, please contact NS Customer Service.
Combined Travel Discount
If you have bought a Combined Travel Discount that you were not able to use before 1 July, you can receive a refund. To arrange this, please contact NS Customer Service.
Kruidvat or Trekpleister ticket
We do not give refunds on Kruidvat tickets. However, we will extend the validity of the tickets until 31 December 2020.
If you would like to cancel your season ticket or if you have questions relating to your personal situation, please visit this page.