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Refunds for loss or theft

If your OV-chipkaart or NS-Business Card with a season ticket is lost or stolen, then you can request a new card. If you need your season ticket, but your replacement card has not yet arrived, you can request a temporary ticked through NS Customer Service. Temporary tickets are not available with in connection with NS Flex or the NS-Business Card. For what to do in that case, read the information at the bottom of the page.


Blocking an OV-chipkaart

If your OV-chipkaart or NS-Business Card with a season ticket is lost or stolen, you should block it immediately and request a new one.

Travelling with a temporary ticket

While you are waiting for your new OV-chipkaart to arrive, you can continue to use your season ticket through a temporary ticket. You do this by downloading your season ticket onto a temporary personal or anonymous OV-chipkaart. The temporary ticket option is not available for NS Flex or the NS-Business Card. If you are waiting for a new OV-chipkaart or NS-Business Card, then you can also travel with an e-ticket or an anonymous or single-use OV-chipkaart.

Claiming refunds for journeys made using a replacement ticket

Anonymous OV-chipkaart, single-use chipkaart, or e-tickets

If your season ticket is lost or stolen, you can almost always request a refund for the journeys you make using a replacement ticket. Examples of replacement tickets include an anonymous OV-chipkaart, a single-use chipkaart, or an e-ticket.

You may request refunds starting from 3 working days after you have requested a replacement card. For the Voordeelurenabonnement, you can request a refund after 10 working days. You can continue to request refunds for journeys using a replacement card for one month after you order the new card. This period does not apply to claiming for journeys with your OV-Jaarabonnement or Jaartrajectabonnement 

Use the button below to submit a refund request.

NS Flex

If you normally travel using NS Flex but you can't find your OV-chipkaart, follow the instructions below:

  • Block your OV-chipkaart and request a new one.
  • If you wish to travel before the new card arrives, make sure you always have a valid ticket, such as an anonymous OV-chipkaart, a single-use OV-chipkaart or an e-ticket.
  • You can claim the extra expenses using the 'Refunds for lost, stolen, or forgotten season ticket' form.

NS-Business Card

If your NS-Business Card with a Traject Vrij, Trein Vrij or OV Vrij season ticket is lost or stolen, you may request a refund for the extra costs that are covered by your season tickets. You can request refunds for a period of up to 14 days while you are waiting for your new NS-Business Card.

Submit your NS-Business Card expense claim by post

To request a refund, send proof of your journeys to NS Zakelijk Customer Service, P.O. Box 2372, 3500 GJ Utrecht, with refund request as the reference.

Include the following information:

  • your name;
  • your bank account number;
  • your NS-Business Card number;
  • the reason why you are requesting a refund.

You can submit a refund request up to 90 days after your journeys.