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Safety during your journey

Information about how your details are used to guarantee your safety during the journey.


What personal information do we use?

The safety of our travellers and employees is of great importance to us, which is why we use camera surveillance. These cameras let us record and review situations and allow us to act quickly in the event of an incident so that we can track and prosecute any violations or criminal offences.

What do we use your personal information for?

Safety is a social issue that we have to deal with as well. Generally speaking, travelling by train is safe, but unsafe situations can arise, or situations can be experienced as being unsafe, due to aggressive fare dodgers, vandals, and loiterers.

The principle for data processing is: justified interest.

One of the measures we take for increased safety is camera surveillance in stations and in trains. In practice, this has turned out to be a key tool in preventing, tracking down, and prosecuting criminal offences, or tackling other violations. These cameras are clearly visible and you are informed of their presence by means of images on stickers. NS and its travellers all benefit from camera surveillance.

Security personnel and Service & Safety employees are authorised to use their bodycams in all stations and trains, which they wear to guarantee your safety as well as their own. They can activate the camera when they see an unsafe situation arise.

Without this footage, we would not be able to investigate incidents or to guarantee the safety of our travellers and employees. We believe that safety outweighs the risk of violating the privacy of a traveller or employee. We ensure that all footage is stored securely and that access to the footage is limited to Security personnel and Service & Safety employees only.

With whom do we share this information?

We contract third parties to provide IT services. These parties process our information solely for our own internal use, and for no other purpose. We have made agreements with these parties pertaining to the processing of personal information.

We are authorised to share your information with law-enforcement agencies, such as the police, with an eye on tracking and preventing criminal offences.

We are authorised to provide your personal information to parties outside the European Economic Area under certain circumstances. In that event, we will take suitable measures with these parties, for example by agreeing to the standard provisions required by the European Commission.

How long do we store your information?

Only authorised personnel have access to the footage. If no incident has been recorded, the footage is retained for 28 days, after which it is deleted. All train footage is retained for 7 days. In case of an incident, all footage is retained until the incident has been handled and processed in its entirety.