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Topping up and paying for travel products

Information about how your details are used when topping up and paying for travel products such as the OV-chipkaart and single-use chipkaart.


What personal information do we use?

If you purchase or top up a travel product from us, such as a season ticket, we will need your information, including your contact details, card details and bank details, to finalise the financial transaction. You provided us with this information when you purchased the travel product.

If you have chosen to have your OV-chipkaart topped up automatically by Trans Link, we will not process any bank details.

If you are the holder or booker of an NS Business Card from NS Zakelijk, we will use your business contact details if possible. Payments for the NS Business Card will be made by your employer.

What do we use your personal information for?

Topping up products and collecting (overdue) payments for season tickets, for instance, are financial transactions.

The principle for data processing is: the execution of the agreement and justified interest.

Executing financial transactions is part of the agreement we entered into with you. If you do not provide this information and we are incapable of collecting payment, it is not possible to travel with a personal OV-chipkaart. If you do not provide this information to NS or are unwilling to do so, you can travel with an anonymous OV-chipkaart.

It is in our commercial and financial interest to be able to collect any outstanding receivables. This is the case, for instance, if you are fined for travelling without a valid ticket. In this case, the interest of NS is greater than any possible violation of your privacy caused by using your information. On top of that, we take measures to guarantee that your privacy is protected. Only employees who need access to perform their job will have access to this information, for example.

With whom do we share this information?

We can employ third parties, including debt collectors and collection agencies to collect outstanding receivables on our behalf.

We also employ third parties for the execution of IT services. These third parties are registered data processors and will only process the data for us and for no other purpose. We have made agreements about the processing of personal information with these parties, pertaining to how this information is secured and stored, for instance.

We are authorised to provide your personal information to parties outside the European Economic Area under certain circumstances. In that event, we will take suitable measures with these parties, for example by agreeing to the standard provisions required by the European Commission

How long do we store your information?

We will retain your information for up to 18 months after you travel with us.