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Working at the station

Information about the use of your personal data when you enter your data in the contact form in the website, or when you request activities via the website.

What personal data do we use?

When you fill in the work request form or the contact form on the website, we ask you to provide the personal data we need to process your request and/or contact you. This data includes your contact details (first name and surname, business or private email address and business or private telephone number). Where it concerns a request for carrying out work at the station, we also ask you to fill in your company data, such as the Chamber of Commerce number, VAT number, company name and address details. 

What do we use your personal data for?

The basic requirement for processing is the conclusion and implementation of an agreement and permission.

The basic requirement for processing your business and other contact data and the company data is the conclusion and implementation of an agreement. It is extremely important for NS, including but not limited to the station manager concerned, to know who is carrying out work at a particular station, for example to prevent unauthorised modifications to stations. In addition, NS should be able to contact a supplier in the event that defects are found at a later date in the work that has been carried out. Another purpose for this data concerns the meetings that take place four times a year with each supplier about work that has been or is yet to be carried out. To ensure the effectiveness of these meetings, it's important for NS and others to know which suppliers have carried out which work in the previous months.  

The basic requirement for processing your business and other contact data that you fill in on the contact form on the website is your permission. You can use this form to request information or ask questions of NS. We process the data you have filled in on this form in accordance with your permission. 

With whom do we share this data?

We contract third parties to provide IT and marketing services, including (but not limited to) the builder of the website. These third parties process the data solely for our own internal use, and for no other purpose. We have made agreements with these parties pertaining to the processing of personal data.

We are authorised to provide your personal data to parties outside the European Economic Community under certain circumstances. In that event, we will take suitable measures with these parties, for example by agreeing to the standard provisions required by the European Commission.

How long do we store your data?

When you provide us with your data via our website, we store this data for a maximum of 6 months. During this period, we may use the data to contact you in the event of any defects in the work you have performed. In addition, the data concerning the work performed is used around four times a year in meetings with you to discuss the work that has been carried out or is yet to be carried out. 

Your rights

The General Data Protection Regulation (Algemene Verordening Gegevensbescherming (AVG)) gives you a number of rights to enable you to better protect and manage your personal data. You can find more information about this under 'rights of data subjects' on You can also find more information about the processing of personal data by NS.