Cancelling season tickets
You can cancel your NS season ticket in various ways. Via Twitter or Facebook is the fastest way. After termination you can remove the season ticket from your card yourself. The period of notice varies for each season ticket. The NS-Business Card can only be cancelled online.
There are several ways to terminate your NS season ticket:
- via Twitter: @ns_online
- via the NS Facebook page
- via the Live Chat, which can be found at the bottom of this page
- via the online contact form
- by telephone on 030 751 51 55
- the NS-Business Card can only be terminated online.
When can you terminate
After the first year, you can cancel an ongoing NS season ticket (main season ticket or additional season ticket) every month. Cancellation occurs on the same day of the month as the day on which the season ticket started. If you have paid for your season ticket in advance, we will refund any surplus that you have paid.
Monthly season ticket
It is not possible to terminate your monthly season ticket during the month.
Terminating an NS Business Card or business season ticket
The NS Business Card can only be terminated online.
Would you like to transfer to a more expensive season ticket? You can do this at any time, even during the first year. In addition to this termination, you will also have to remove the season ticket from your OV-chipkaart (for more information, see “Removing a season ticket from your OV-chipkaart” below).
Removing a season ticket from your OV-chipkaart
In order to make a cancellation definitive, you must remove the season ticket from your OV-chipkaart (so-called deactivation). You can do this at any OV-chipkaart top-up point, or at the Tickets & Service desk. In your cancellation confirmation, you can read about how this works and the date before which you must remove your season ticket. Your obligation to pay only ends after the removal of the season ticket.
Deactivation of your season ticket must, in principle, be carried out before the end date of your season ticket. If you cancel your season ticket less than 2 weeks before its expiry date, then you have a full 2 weeks after the date of cancellation to deactivate your season ticket. If you do not deactivate your season ticket on time, it will remain valid and you will still be obliged to pay season ticket fees (for the following month in any case).
You may also cancel and deactivate your season ticket well in advance. You can then simply continue to use the season ticket until its expiry date. If you have any questions about this, please contact NS Customer Services.
Your OV-chipkaart after cancellation
Have you cancelled your NS season ticket and removed it from your OV-chipkaart? Then you can continue to use it for travel on balance with NS and other carriers. Will you be transferring to a different NS season ticket? Then you can easily activate this new season ticket on your OV-chipkaart.
Cancelling a season ticket upon death of the ticket holder
When a ticket holder dies, the season ticket can always be cancelled. In case of the death of the ticket holder, please contact NS Customer Services. We are available day and night, and we can help you with the cancellation of the season ticket or another NS product, and with any (full or partial) reimbursements of season ticket fees.
We will inform you when your new contractual year begins
You will receive a message when the new season ticket year of your ongoing season ticket starts. We send this 7 weeks before the end date of each season ticket year. After the first year, you can cancel every month, and your cancellation occurs on the same day of the month as the season ticket started. If applicable, we reimburse the fees for the months following the cancellation of the season ticket.