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Pausing or cancelling your season ticket

Want to cancel or pause your season ticket? Here's how.


Pausing your season ticket

If you find yourself travelling a little less frequently, you can easily pause your NS Flex season ticket by switching to NS Flex Basis: you won't have to pay a fee and won't get a discount, but you'll still enjoy all the other benefits of NS Flex.

To pause your season ticket, switch to NS Flex Basis in Mijn NS:

  1. Sign in to Mijn NS
  2. Go to ´View and edit season ticket´
  3. Click on ´Edit season ticket´
  4. Choose NS Flex Basis

After your change has been processed, it will take effect immediately. This usually takes about 15 minutes. You won't have to stop by an NS ticketing machine.

Cancelling season tickets

We've listed various situations that may apply to you.

  • Cancelling an NS Flex season ticket

    If you have an NS Flex season ticket and want to cancel it instead of putting it on pause, you can do so each month through our Customer Service:

    Via een privébericht op Twitter of Facebook gaat het vaak het snelst.

  • Cancelling a season ticket on account

    You can cancel your season ticket on account on a month-by-month basis after the first contract year. We will send you a notification seven weeks before the date of the end of your contract year.

    To cancel a season ticket, please contact NS Customer Service via one of the following channels:

    The fastest way is often via a private message on Twitter or Facebook.

    Would you like to switch to NS Flex?
    if you would like to switch to NS Flex, you can do so at any time, even during the first contract year.
    You do not need to cancel your season ticket first.

    Switch to NS Flex in Mijn NS

  • Cancelling a season ticket for someone else

    You may only cancel a season ticket if you are the person who entered into the season ticket contract. This may be a different person than the season ticket holder, for example if a parent purchases a season ticket for a child under the age of 18.

    To cancel a season ticket, you can contact NS Customer Service via one of the following options:

    The fastest way is often via a private message on Twitter or Facebook.

  • Cancelling a subscription after the death of the cardholder

    When a cardholder passes away, you can cancel his or her season ticket by contacting NS Customer Service via one of the following channels:

    The fastest way is often via a private message on Twitter or Facebook.

    We are standing by day and night to help you cancel the season ticket or another NS product and to refund any amount remaining on the person's account.

After cancelling your season ticket

What happens next?

  • We'll send you a confirmation e-mail in which we explain how you can remove the season ticket from your OV-chipkaart and the final date on which you can do so.
  • Head to an NS ticketing machine or an OV-chipkaart service point to remove the season ticket from your card.
  • You have to remove your season ticket to complete the cancellation process, after which you won't have to pay for your season ticket anymore.
  • If you bought a pre-paid season ticket, we'll automatically return the excess amount.

As long as your OV-chipkaart remains valid, you can continue to use it with NS and other carriers.