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Temporarily pausing or cancelling your season ticket

This page features more information about how to cancel or temporarily pause your season ticket.


Tip! Temporarily pause your season ticket due to the coronavirus pandemic

If you find yourself travelling less than usual at the moment, whether due to the coronavirus pandemic or some other reason, then you can temporarily pause your NS Flex season ticket. To do so, simply change your NS Flex abonnement to NS Flex Zonder Abonnement (Without Season Ticket) in Mijn NS. You then won't have to pay any season ticket expenses from that moment on.

if you have a balance-based season ticket, then you can easily switch to NS Flex.

Please note
Since 1 December 2020, NS no longer sells balance-based season tickets (with the exception of balance-based Dal Voordeel). If you have a balance-based season ticket with Keuzedagen, then we recommend that you switch to NS Flex. 

Contact our Customer Service for a personal recommendation.

Would you like to cancel a subscription?

We've listed some of the options available for you.

  • Cancelling a season ticket on account

    You can cancel your season ticket on account on a month-by-month basis after the first contract year. We will send you a notification seven weeks before the date of the end of your contract year.

    To cancel a season ticket, please contact NS Customer Service via one of the following channels:

    The fastest way is often via a private message on Twitter or Facebook.

    Would you like to switch to NS Flex?
    if you would like to switch to NS Flex, you can do so at any time, even during the first contract year.
    You do not need to cancel your season ticket first.

    Switch to NS Flex in Mijn NS

  • Cancelling a season ticket for someone else

    You may only cancel a season ticket if you are the person who entered into the season ticket contract. This may be a different person than the season ticket holder, for example if a parent purchases a season ticket for a child under the age of 18.

    To cancel a season ticket, you can contact NS Customer Service via one of the following options:

    The fastest way is often via a private message on Twitter or Facebook.

  • Cancelling a subscription after the death of the cardholder

    When a cardholder passes away, you can cancel his or her season ticket by contacting NS Customer Service via one of the following channels:

    The fastest way is often via a private message on Twitter or Facebook.

    We are standing by day and night to help you cancel the season ticket or another NS product and to refund any amount remaining on the person's account.

Important to remember after you cancel your season ticket

After you inform NS that you wish to stop your subscription, there are still a few steps you need to complete to finalise your cancellation:

  • You will receive a confirmation e-mail with instructions on how to delete your season ticket from your OV-chipkaart, and the deadline for doing so.

    • Next, delete your subscription from your OV-chipkaart at any NS Ticket Machine or the Tickets & Service desk.
    • The cancellation will only be final once you have removed the season ticket from your OV-chipkaart, after which you will no longer pay the season ticket costs.
    • If you had an NS Flex season ticket, then you do not need to delete it from your OV-chipkaart, because you can keep NS Flex Zonder Abonnement for € 0 per month.
    • Your season ticket and your billing expenses will be definitively terminated once you have deleted the season ticket from your OV-chipkaart.
    • If you paid for your subscription in advance, we will automatically refund the overpaid amount.

    You can continue to use your OV-chipkaart for balance-based travel or on account with NS Flex Zonder Abonnement. 

Your OV-chipkaart after cancellation

After removing your NS subscription from your OV-chipkaart, you can continue to use the card for travelling on the basis of a card balance with the NS or other carriers, as long as your OV-chipkaart is still valid. If you switch to another NS subscription, you can easily add this new subscription to your OV-chipkaart.