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Information about the use of your data when you wish to use an (electric) OV-fiets.

What personal data do we use?

If you want to use an OV-fiets, we will process, among other things, the data stated on your OV-chipkaart and transaction data. You provided this information when you purchased the OV-fiets season ticket.

Do you have or did you request an NS-Business Card  from NSZakelijk? In that case, we will use your business details if possible.

Electric bicycle (OV-ebike) pilot project

Starting in August 2022, NS will be conducting a pilot project for the use of electric bicycles. During this period, NS will collect data pertaining to the use, travel distances and speeds of electric OV-fietsen based on GPS location data. The research data for this pilot project will be processed anonymously and cannot be traced to specific individuals.

What do we use your personal data for?

The basis of processing this information is: implementation of the contract.

In order to use an (electric) OV-fiets, you require a subscription. You can purchase this online. We use your contact details and card number for this subscription. You can link the subscription to any personalised OV chipkaart.

The basis of processing this information is: justified interest.

It is in your interest and ours that we improve our services. For this reason, NS processes your transaction data in aggregated form for marketing purposes when you rent an OV-fiets from NS. For example, we are interested in the most popular rental locations, rental during the morning or evening rush hour, or the net turnover each month. If you would prefer that NS did not process your transaction data for these purposes, then you can unsubscribe. NS can use an electric bicycle's GPS location data to find a lost or stolen electric bicycle.

With whom do we share this data?

We contract third parties to provide IT and marketing services. These third parties process our information solely for our own internal use, and for no other purpose. We have made agreements with these parties pertaining to the processing of personal information.

We may transfer your personal information to parties outside the European Economic Area under certain circumstances. In that event, we will take suitable measures with these parties, for example by agreeing to the standard contractual clauses adopted by the European Commission.

How long do we store your data?

We store your personal data for up to 18 months after you use the (electric) OV-fiets.