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Contact with NS Customer Service

We believe it is important for our customers to be able to find the information they need. So our information and customer service pages feature a wide range of information. Nevertheless, it is possible that you cannot find the information you are looking for, or that you would like to speak with someone about a difficult problem. In that case, you can always contact us via one of the channels described below.

NS Customer Service via chat and social media

if you have any questions, NS Customer Service would be happy to help you. They are available 24/7 via X (formerly Twitter) and Facebook, as well as Chat and telephone.

Calling with Teletolk

People with a severe or complete hearing impairment can also call us via Teletolk. Use the 'Call via Teletolk' button below. You can also select 'Call with sign language' or 'Call with text'. This will automatically connect you with the free Teletolk service. 

Contact Form for the Hearing Impaired.

If you would rather not use social media, chat or telephone/Teletolk, then you can also use the contact form for the hearing impaired. You will receive a reply within 5 working days.