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Terms & Conditions and brochures

Here are all of the NS Terms & Conditions and brochures in PDF format. You can read them right away or download them for later.

Transport Terms & Conditions

Season tickets Terms & Conditions

NS Flex season tickets

Our NS Flex season tickets have different conditions. View all conditions of NS Flex.

Product Terms & Conditions

Refund due to Delay Terms & Conditions

Passagepas Terms & Conditions

Door-to-door Services Terms & Conditions

Miscellaneous Terms & Conditions




Rate summaries

European regulations

Rail passengers' rights and obligations, as laid down in European Regulation no. 1371/2007 on rail passengers' rights and obligations.


If you cannot find the document you are looking for, please contact Customer Service.