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Terms & Conditions and brochures

On this page you will find Terms & Conditions for travelling with NS, as well as several brochures that NS distributes amongst its travellers. All documents are available for download in PDF format.

Updated General Terms & Conditions as of 1 September 2020

We have simplified and improved our General Terms & Conditions:

  • 'Travel on account' an 'E-ticket' have been added as valid tickets (Article 2 and, subsequently, 1.2, 6.1, and 6.3).
  • Clarified rules with regard to travelling with a pet (Article 5.3).
  • Clarified procedure regarding lost & found items (Article 7.1).
  • Updated complaints procedure (Article 10).
  • Updated procedure for requesting NS Travel Assistance (Article 13).

Terms and Conditions