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Terms & Conditions and brochures

Here are all of the NS Terms & Conditions and brochures in PDF format. You can read them right away or download them for later.

Transport Terms & Conditions

Season tickets Terms & Conditions

NS Flex season tickets

Our NS Flex season tickets have different conditions. View all conditions of NS Flex. The amended version of the NS Flex Terms and Conditions will apply from December 1, 2023.

Product Terms & Conditions

Refund due to Delay Terms & Conditions

Passagepas Terms & Conditions

Door-to-door Services Terms & Conditions

Miscellaneous Terms & Conditions




Rate summaries

European regulations

Rail passengers' rights and obligations, as laid down in European Regulation no. 1371/2007 on rail passengers' rights and obligations.


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