Terms & Conditions and brochures
On this page you will find Terms & Conditions for travelling with NS, as well as several brochures that NS distributes amongst its travellers. All documents are available for download in PDF format.
Updated General Terms & Conditions as of 1 September 2020
We have simplified and improved our General Terms & Conditions:
- 'Travel on account' an 'E-ticket' have been added as valid tickets (Article 2 and, subsequently, 1.2, 6.1, and 6.3).
- Clarified rules with regard to travelling with a pet (Article 5.3).
- Clarified procedure regarding lost & found items (Article 7.1).
- Updated complaints procedure (Article 10).
- Updated procedure for requesting NS Travel Assistance (Article 13).
Terms and Conditions
- General Terms and Conditions for the transport of Passengers and Hand Luggage (pdf, 462 kB)
- Terms and conditions urban and regional transport (pdf, 187 kB)
- NS-Business Card product terms and conditions (pdf, 135 kB)
- NS-Business Card product terms and conditions (valid from 1 september 2019) (pdf, 147 kB)