Terms & Conditions and brochures
Here are all of the NS Terms & Conditions and brochures in PDF format. You can read them right away or download them for later.
Transport Terms & Conditions
Season tickets Terms & Conditions
Read all the NS Flex terms and conditions on a different page.
NS Flex season tickets
NS-Business Card
Season tickets on balance
Product Terms & Conditions
- E-ticket Terms & Conditions (pdf, 182 kB)
- Group Ticket Product Terms & Conditions (pdf, 43 kB)
- Single-use tickets Terms & Conditions (pdf, 177 kB)
- Intercity Direct Supplement Product Terms & Conditions (pdf, 99 kB)
- Checking in and out with your debit card Terms and Conditions (pdf, 356 kB)
- OV-chipkaart Terms & Conditions (pdf, 43 kB)
- Co-travel discount Terms & Conditions (pdf, 53 kB)
Refund due to Delay Terms & Conditions
Passagepas Terms & Conditions
Door-to-door Services Terms & Conditions
- Bicycle Day Storage General Terms & Conditions (pdf, 93 kB)
- Annual Bicycle Storage Season Ticket General Terms & Conditions: (pdf, 121 kB)
- Storage on Account General Terms & Conditions (pdf, 128 kB)
- OV-fiets and OV-ebike Product Terms & Conditions (pdf, 112 kB)
- Bicycle Locker Season Ticket Terms & Conditions (pdf, 51 kB)
- Bicycle & Service Terms & Conditions (pdf, 39 kB)
- Parking using the NS app: Terms & Conditions (pdf, 65 kB)
- Parking using the NS app: Important information and right of withdrawal (pdf, 132 kB)
Terms and conditions of door-to-door services from other parties
Miscellaneous Terms & Conditions
- Rail Travel with a Bike Terms & Conditions (pdf, 177 kB)
- NS Travel Assistance Terms & Conditions (pdf, 196 kB)
- Refund for Missed Checkout Terms & Conditions (pdf, 205 kB)
- NS App Terms of Use (pdf, 45 kB)
- NS Perronwijzer App Terms of Use (pdf, 112 kB)
- Deposit terms and conditions & Tikkie Cashback (pdf, 51 kB)
- Terms and Conditions of NS Travel Assistance (pdf, 196 kB)
Forms
Information
Brochures
NS rates
European regulations
Rail passengers' rights and obligations, as laid down in European Regulation no. 2021/782 on rail passengers' rights and obligations.