Terms & Conditions and brochures

Here are all NS Terms & Conditions and brochures in PDF format. You can read them right away or download them for later.

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Terms & Conditions

Terms & Conditions for transport

• Nederlandse Spoorwegen's Terms & Conditions for the transport of Passengers and Hand Luggage (AVR-NS) (pdf, 336 kB)
• Terms and Conditions urban and rural public transport (pdf, 187 kB)
• Terms and conditions NS International (pdf, 192 kB)

Terms & Conditions (for Products)

• Product Terms & Conditions: NS Flex (pdf, 100 kB)
• Terms & Conditions: Travel on Account (pdf, 72 kB)
• NS-Business Card product terms and conditions (pdf, 147 kB)
• Terms & Conditions: E-ticket (pdf, 340 kB)
• Product Terms & Conditions: Consumer Season Tickets (pdf, 86 kB)

Brochures

• Travelling with NS (pdf, 8 MB)
• Explore Holland by Train (for tourists) (pdf, 3 MB)

Other Terms & Conditions

• Treinwijzer conditions (pdf, 81 kB)

European regulations

Rail passengers' rights and obligations, as laid down in European Regulation no. 1371/2007 on rail passengers' rights and obligations.

• Read more

Questions?

If you cannot find the document you are looking for, please contact NS Customer Service.