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Terms & Conditions and brochures

Here are all of the NS Terms & Conditions and brochures in PDF format. You can read them right away or download them for later.

Transport Terms & Conditions

From 7 June 2023, the modified version of the Nederlandse Spoorwegen's Terms & Conditions (AVR-NS) will apply.

Season tickets Terms & Conditions

NS Flex season tickets

Our NS Flex season tickets have different conditions. View all conditions of NS Flex.

NS-Business Card

Season tickets on balance

Product Terms & Conditions

Refund due to Delay Terms & Conditions

Passagepas Terms & Conditions

Door-to-door Services Terms & Conditions

Miscellaneous Terms & Conditions

Forms

Information

Brochures

Rate summaries

European regulations

Rail passengers' rights and obligations, as laid down in European Regulation no. 1371/2007 on rail passengers' rights and obligations.

Questions?

If you cannot find the document you are looking for, please contact Customer Service.