Terms & Conditions and brochures
Here are all of the NS Terms & Conditions and brochures in PDF format. You can read them right away or download them for later.
Terms & Conditions
Product Terms & Conditions
- OV-chipkaart Terms & Conditions (pdf, 164 kB)
- E-ticket Terms & Conditions (pdf, 138 kB)
- Travelling on a Balance Terms & Conditions (pdf, 72 kB)
- Consumer Season Tickets Product Terms & Conditions (pdf, 86 kB)
- NS Flex Product Terms & Conditions (pdf, 81 kB)
- NS Business Card Product Terms & Conditions (pdf, 182 kB)
- Bus, Tram, and Metro for Business Customers Product Terms & Conditions (pdf, 35 kB)
- Group Ticket Product Terms & Conditions (pdf, 31 kB)
- Intercity Direct Supplement Product Terms & Conditions (pdf, 111 kB)
- Off-Peak Early Booking Terms & Conditions (pdf, 198 kB)
- Terms & Conditions Individual Tickets (pdf, 79 kB)
Refund due to Delay Terms & Conditions
Door-to-door Services Terms & Conditions
- Bicycle Day Storage General Terms & Conditions (pdf, 99 kB)
- Annual Bicycle Storage Season Ticket General Terms & Conditions: (pdf, 104 kB)
- Storage on Account General Terms & Conditions (pdf, 151 kB)
- OV-Fiets Product Terms & Conditions (pdf, 343 kB)
- Bicycle Locker Season Ticket Terms & Conditions (pdf, 60 kB)
- Bicycle & Serivce Terms & Conditions (pdf, 39 kB)
- Q-Park General Terms & Conditions (pdf, 107 kB)
Miscellaneous Terms & Conditions
- NS Travel Assistance Terms & Conditions (pdf, 381 kB)
- Refund for Missed Checkout Terms & Conditions (pdf, 79 kB)
- NS App Terms of Use (pdf, 45 kB)
- NS Lab App Terms of Use (pdf, 31 kB)
- NS Perronwijzer App Terms of Use (pdf, 112 kB)
- Treinwijzer Terms & Conditions (pdf, 81 kB)
- Bike onto the train Terms & Conditions (pdf, 37 kB)
- Train Travel with GPS Terms and Conditions (pdf, 60 kB)
Information
- Rules for travelling with NS (pdf, 8 MB)
- Rules for Intercity direct (pdf, 409 kB)
- Crowd Reporter Manual for Android NS App (pdf, 2 MB)
- Crowd Reporter Manual for iOS NS App (pdf, 2 MB)
- Manual for guide lines (pdf, 167 kB)
- Toilets in Sprinters (pdf, 861 kB)
- Rail map of the Netherlands (pdf, 1 MB)
- Settlement calculation model - cancelling your NS Bicycle storage or Bicycle locker season ticket (pdf, 142 kB)
European regulations
Rail passengers' rights and obligations, as laid down in European Regulation no. 1371/2007 on rail passengers' rights and obligations.
Questions?
If you cannot find the document you are looking for, please contact the NS Customer Service.