Terms & Conditions and brochures
Here are all of the NS Terms & Conditions and brochures in PDF format. You can read them right away or download them for later.
Transport Terms & Conditions
Season tickets Terms & Conditions
NS Flex season tickets
Our NS Flex season tickets have different conditions. View all conditions of NS Flex. The amended version of the NS Flex Terms and Conditions will apply from December 1, 2023.
NS-Business Card
Season tickets on balance
Product Terms & Conditions
- E-ticket Terms & Conditions (pdf, 182 kB)
- Group Ticket Product Terms & Conditions (pdf, 43 kB)
- Single-use tickets Terms & Conditions (pdf, 2 MB)
- OV-chipkaart Terms & Conditions (pdf, 164 kB)
- Intercity Direct Supplement Product Terms & Conditions (pdf, 119 kB)
- Early Bird Off-peak Product Terms and Conditions (pdf, 198 kB)
- Checking in and out with your debit card Terms and Conditions (pdf, 237 kB)
Refund due to Delay Terms & Conditions
Passagepas Terms & Conditions
Door-to-door Services Terms & Conditions
- Bicycle Day Storage General Terms & Conditions (pdf, 99 kB)
- Annual Bicycle Storage Season Ticket General Terms & Conditions: (pdf, 104 kB)
- Storage on Account General Terms & Conditions (pdf, 151 kB)
- OV-fiets Product Terms & Conditions (pdf, 343 kB)
- Bicycle Locker Season Ticket Terms & Conditions (pdf, 51 kB)
- Bicycle & Service Terms & Conditions (pdf, 39 kB)
- Q-Park General Terms & Conditions (pdf, 107 kB)
- TIER General Terms & Conditions (NS Zakelijk, in Dutch) (pdf, 126 kB)
Miscellaneous Terms & Conditions
- NS Travel Assistance Terms & Conditions (pdf, 381 kB)
- Refund for Missed Checkout Terms & Conditions (pdf, 201 kB)
- NS App Terms of Use (pdf, 45 kB)
- NS Perronwijzer App Terms of Use (pdf, 112 kB)
- Rail Travel with a Bike Terms & Conditions (pdf, 37 kB)
- Deposit terms and conditions & Tikkie Cashback (pdf, 61 kB)
Forms
Information
Brochures
Rate summaries
European regulations
Rail passengers' rights and obligations, as laid down in European Regulation no. 1371/2007 on rail passengers' rights and obligations.
Questions?
If you cannot find the document you are looking for, please contact Customer Service.