Terms & Conditions and brochures

• Nederlandse Spoorwegen's Terms & Conditions for the transport of Passengers and Hand Luggage (AVR-NS) (pdf, 276 kB)
• General conditions of public urban and regional transport (pdf, 187 kB)
• NS International General Terms & Conditions (pdf, 307 kB)

NS Flex season tickets

• NS Flex Terms & Conditions (pdf, 157 kB)
• NS Flex Product Terms & Conditions valid as from 1 January 2025 (pdf, 135 kB)

NS-Business Card

• NS-Business Card Product Terms & Conditions (pdf, 169 kB)
• NS-Business Card Product Terms & Conditions valid as from 1 January 2025 (pdf, 168 kB)

Season tickets on balance

• Terms & Conditions Consumer season tickets on balance (pdf, 95 kB)

• E-ticket Terms & Conditions (pdf, 182 kB)
• Group Ticket Product Terms & Conditions (pdf, 43 kB)
• Single-use tickets Terms & Conditions (pdf, 78 kB)
• Intercity Direct Supplement Product Terms & Conditions (pdf, 99 kB)
• Checking in and out with your debit card Terms and Conditions (pdf, 2 MB)
• OV-chipkaart Terms & Conditions (pdf, 43 kB)
• Co-travel discount Terms & Conditions (pdf, 48 kB)

• Refund due to Delay Terms & Conditions (pdf, 121 kB)
• Refund due to Delay with Intercity Direct Terms & Conditions (pdf, 99 kB)

• Station Passagepas Terms & Conditions (pdf, 100 kB)
• Passagepas Service & Access Terms & Conditions (pdf, 203 kB)
• Passagepas Access Terms & Conditions (pdf, 101 kB)
• KeyCards Terms & Conditions (pdf, 15 kB)

• Bicycle Day Storage General Terms & Conditions (pdf, 99 kB)
• Annual Bicycle Storage Season Ticket General Terms & Conditions: (pdf, 104 kB)
• Storage on Account General Terms & Conditions (pdf, 151 kB)
• OV-fiets and OV-ebike Product Terms & Conditions (pdf, 651 kB)
• OV-fiets and OV-ebike Product Terms & Conditions (valid as from 1 January 2025) (pdf, 112 kB)
• Bicycle Locker Season Ticket Terms & Conditions (pdf, 53 kB)
• Bicycle & Service Terms & Conditions (pdf, 39 kB)
• Parking using the NS app: Terms & Conditions (pdf, 43 kB)
• Parking using the NS app: Important information and right of withdrawal (pdf, 152 kB)

Terms and conditions of door-to-door services from other parties

• Q-Park General Terms & Conditions
• Dott General Terms & Conditions

• Rail Travel with a Bike Terms & Conditions (pdf, 78 kB)
• NS Travel Assistance Terms & Conditions (pdf, 196 kB)
• Refund for Missed Checkout Terms & Conditions (pdf, 201 kB)
• NS App Terms of Use (pdf, 45 kB)
• NS Perronwijzer App Terms of Use (pdf, 112 kB)
• Deposit terms and conditions & Tikkie Cashback (pdf, 51 kB)
• Terms and Conditions of NS Travel Assistance (pdf, 196 kB)

• Applying for NS Flex for the blind and visually impaired (pdf, 79 kB)
• Request luggage removal (pdf, 2 MB)
• Annual bicycle locker season ticket refund (pdf, 62 kB)
• Right of Withdrawal form template (pdf, 51 kB)

• House rules NS (pdf, 2 MB)
• Manual for guide lines (pdf, 167 kB)
• Rail map of the Netherlands (pdf, 4 MB)

• Travelling with NS (pdf, 8 MB)
• Travelling with a disability. (pdf, 2 MB)
• Passengers' charter (pdf, 734 kB)

• Rates season tickets, individual tickets and surcharges
• Rates for door to door services

• Read more