Terms & Conditions and brochures
Here are all of the NS Terms & Conditions and brochures in PDF format. You can read them right away or download them for later.
Transport Terms & Conditions
From 7 June 2023, the modified version of the Nederlandse Spoorwegen's Terms & Conditions (AVR-NS) will apply.
Season tickets Terms & Conditions
NS Flex season tickets
Our NS Flex season tickets have different conditions. View all conditions of NS Flex.
NS-Business Card
Season tickets on balance
Product Terms & Conditions
- E-ticket Terms & Conditions (pdf, 182 kB)
- Group Ticket Product Terms & Conditions (pdf, 43 kB)
- Single-use tickets Terms & Conditions (pdf, 77 kB)
- OV-chipkaart Terms & Conditions (pdf, 164 kB)
- Intercity Direct Supplement Product Terms & Conditions (pdf, 119 kB)
- Early Bird Off-peak Product Terms and Conditions (pdf, 198 kB)
- Checking in and out with your debit card Terms and Conditions (pdf, 385 kB)
Refund due to Delay Terms & Conditions
Passagepas Terms & Conditions
Door-to-door Services Terms & Conditions
- Bicycle Day Storage General Terms & Conditions (pdf, 99 kB)
- Annual Bicycle Storage Season Ticket General Terms & Conditions: (pdf, 104 kB)
- Storage on Account General Terms & Conditions (pdf, 151 kB)
- OV-fiets Product Terms & Conditions (pdf, 343 kB)
- Bicycle Locker Season Ticket Terms & Conditions (pdf, 60 kB)
- Bicycle & Service Terms & Conditions (pdf, 39 kB)
- Q-Park General Terms & Conditions (pdf, 107 kB)
Miscellaneous Terms & Conditions
- NS Travel Assistance Terms & Conditions (pdf, 381 kB)
- Refund for Missed Checkout Terms & Conditions (pdf, 201 kB)
- NS App Terms of Use (pdf, 45 kB)
- NS Perronwijzer App Terms of Use (pdf, 112 kB)
- Rail Travel with a Bike Terms & Conditions (pdf, 37 kB)
- Deposit terms and conditions & Tikkie Cashback (pdf, 61 kB)
Forms
Information
Brochures
Rate summaries
European regulations
Rail passengers' rights and obligations, as laid down in European Regulation no. 1371/2007 on rail passengers' rights and obligations.
Questions?
If you cannot find the document you are looking for, please contact Customer Service.