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Changes to NS Travel Assistance due to the coronavirus

Now that our country is dealing with the coronavirus, we are making some adjustments to the NS Travel Assistance process. You can still request NS Travel Assistance for your journey, but physical contact between the travel assistant and you or your aid will be avoided as far as possible. This measure applies at all stations offering NS Travel Assistance. 


The measures have been in force since 5:00pm on Wednesday 11 March, and include the following: 

Travellers with a motor impairment who use an aid

  • As always, the trained travel assistant will guide you from the meeting point to the departing train, while changing trains, or upon arrival, to the 'exit'.
  • When you get on/off the train, the travel assistant positions the travel assistance aid (ramp) ready for your to use.
  • You enter or exit the train independently. The travel assistant will not touch you or your mobility aid (or will avoid doing so as far as possible).

Travellers with a visual impairment

  • The trained travel assistant will guide you only by means of verbal instructions, from the meeting point to the departing train, or upon arrival, to the 'exit' (or in the case of '1 Stap verder' ('1 Step further'), to the next form of public transport.

Travellers with other disabilities

  • The trained travel assistant will guide you in the usual way from the meeting point to the departing train, or while changing trains, or upon arrival, to the 'exit'. In doing so, the travel assistant will not touch you (or will avoid doing so as far as possible).

if you are unsure about whether these measures will make it possible for you to travel, then please, while these measures are in place,  make your own arrangements to have someone guide you during your journey. If this is not possible, then we ask you to refrain from travelling with NS Travel Assistance. 

We are aware of the possible impact that these measures may have. We monitor the developments with respect to the coronavirus on a daily basis and the effect of these on our timetable and our employees. As soon as it appears that these measures are no longer necessary, they will be lifted immediately. Until then, we would like to thank you very much for your understanding.