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Frequently asked questions

OV-fiets is the easy rental bicycle for the last part of your trip. If you arrive at the station by train, you can quickly and easily rent a public transport bicycle and cycle on to your appointment, go visit friends and family, go to the museum or attend a business lunch. There are almost 300 rental locations: at many stations, at bus or metro stops and at P + R sites.


Do you want to know how renting an OV-fiets works? Take a look at the page How it works.

Renting an OV-fiets

  • Can I rent multiple bikes on one OV-chipkaart?

    Yes, that's possible! If you have an OV-fiets season ticket on your OV-chipkaart, you can rent a maximum of two OV-fietsen at a time. In a guarded bicycle storage facility, the employee scans your OV-chipkaart twice. At a self-service bicycle storage facility, OV-fiets station, OV-fiets locker, OV-fiets carousel and OV-fiets box, you go through the rental process twice at the terminal.

  • How do I check whether and how many OV-fietsen are available at a rental location?

    There are two ways to check whether there's an OV-fiets available at your rental location: via NS.nl and in the NS app.

    Checking availability via NS.nl
    Enter a place, station or rental location here and click on 'View on map' (Dutch: 'Bekijk op kaart'). Based on your search, OV-fiets rental locations are shown nearby. At each location you will find the number of available bicycles, the opening hours and more information about the location.

    Checking availability in the NS app
    Open the app, select the section 'OV-fiets' in the menu under the 'More' heading and find your station. You can immediately see whether and how many bicycles are available. Tap a location for more information. Don't have the NS app yet? This can be downloaded for free in the App Store or Google Play Store.

    Note: The availability figure shown may deviate from the actual number of available bicycles at times. The information is updated every 15 minutes and can therefore lag a few minutes.

  • How can I see if there is a malfunction at my rental location?

    When you search for an OV-fiets per station, you automatically see whether there is a malfunction or disruption at your rental location. Do you want to report a malfunction that is not yet included in the current overview? Please contact NS Customer Service.

  • I have NS Flex. Can I rent an OV-fiets?

    Yes. With NS Flex you can immediately rent an OV-fiets. You do not have to take out the OV-fiets season ticket first.

  • Can I rent an OV-fiets with an anonymous OV-chipkaart?

    No. To rent an OV-fiets you need the OV-fiets season ticket. You can only take this out on your personal OV-chipkaart. If you use NS Flex, you can immediately rent an OV-fiets.

  • Can I reserve my OV-fiets?

    No, that is not possible. You can, however, check the number of available bicycles at your desired rental location. You can do this by searching for your station in the NS app, or by searching for a rental location on NS.nl.

    Note: The availability figure shown may deviate from the actual number of available bicycles at times. The information is updated every 15 minutes and can therefore lag a few minutes.

  • What to do with a broken or damaged OV-fiets?

    • Report the damage to us. You can do so in the manned storage facility or email us at info@ov-fiets.nl. When reporting damage to us, please make sure to specify the bike number, which is indicated on the fender.
    • If you rented the OV-fiets from a self-service rental location, you can report any damage in the access and payment system when you return the bike.
    • If the damage to the OV-fiets was caused by reckless use, you will be charged for the damage.
    • Flat tire? Return the OV-fiets to the storage facility. The tire will be fixed or replaced free of charge. If you have your bike repaired elsewhere, we will not reimburse your expenses.
  • Can I pick what my OV-fiets looks like?

    No, that is not possible. An OV-fiets can only be rented in one standard version. You can, however, adjust the saddle so it will fit your heigth. 

Returning an OV-fiets

  • Can I return an OV-fiets at a location other than where I rented it?

    Yes, that is possible. You will, however, be charged a € 10 fee.

  • I have returned the bicycle but I received a message that I'm still renting it. What to do now?

    Please contact NS Customer Service. You can reach us via Twitter (@NS_online), Facebook, chat or by phone, at (030) 751 5155. We are happy to help you.

  • I cannot return the key at a self-service rental location. What to do?

    Are you unable to return the OV-fiets to a self-service OV-fiets rental location? At all self-service OV-fiets rental locations there is a dropbox as a backup where you can hand in your key. This is about the size of an A4 paper and is NS blue. Open the lid of the box to throw in your key. Then contact NS Customer Service to indicate where you left your OV-fiets and to stop the rental.

    Note: as long as the bicycle has not been scanned, you rent the OV-fiets. The risks of parking outside are for yourself.

  • I expect to return to the storage facility after closing time. What should I do now?

    At a staffed OV-fiets rental location, such as a guarded storage facility, you can return a rented OV-fiets to the attendant during opening hours. If you return after closing time, please place the key in the dropbox. The dropbox is NS blue and around the size of a sheet of paper. Simply open the box and insert your key..

    Please note: You will continue to pay for the OV-fiets rental until the bicycle has been scanned. You are liable for any risks resulting from parking the OV-fiets outside the storage facility.

  • There is already an OV-fiets in the bicycle locker. What should I do now?

    Close the door to the locker and start the return procedure over again. If no other lockers are available, you can simply lock the bicycle in the rack next to the OV-fiets lockers and put the key in the dropbox. But remember to contact NS Customer Service to inform us where you have parked the OV-fiets and to stop your rental period. 

OV-fiets lost, stolen or needs repairs

  • My OV-fiets or key is lost or stolen. What should I do now?

    Report the loss or theft to the police immediately and send us an e-mail via info@ov-fiets.nl with the subject 'OV-fiets gestolen' (OV-fiets stolen).

    In the correspondence, report the OV-fiets number (see bicycle key), the rental location and the date and time when the OV-fiets was stolen. Then send the police report and the bicycle key to our address.:

    NS Klantenservice Afdeling OV-fiets 
    Postbus 2572
    3500 GN Utrecht

    When an OV-fiets is stolen, you will be charged a deductible. You can find this deductible in the OV-fiets rates list at the bottom of the page. If you do not send a police report and the key to the OV-fiets, then you will be charged for the new value of the OV-fiets in accordance with Article 14 of the General Terms and Conditions. The new value is also listed on the rates list..

    Lost or stolen OV-fiets key

    Report the lost or theft to us by sending an e-mail to info@ov-fiets.nl, with the subject 'Sleutel verloren of gestolen' (Key lost or stolen). You will be charged for the cost of a new key as listed on the OV-fiets rate list, in accordance with Article 14 of the General Terms and Conditions. 

  • What should I do when my OV-fiets needs repairs?

    Report the damage to us. You can do so in the storage facility itself or by sending an e-mail to: info@ov-fiets.nl. When reporting damage to us, please make sure to specify the bike number, which is indicated on the fender. If you rented the OV-fiets from a self-service rental location, you can report any damage in the access and payment system when you return the bike.

    If the damage to the OV-fiets was caused by reckless use, you will be charged for the damage.

    If you have a flat tire during your rental, please return the OV-fiets to the storage facility. The tire will be fixed or replaced free of charge. If you have your bike repaired elsewhere, we will not reimburse your expenses.

Is your question not included? We are happy to help you. Visit NS.nl/klantenservice or ask your question at the NS Community. We are here for you day and night.