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Twee meisjes lopen met TIER-fiets aan de hand

TIER bike

Rent a TIER electric bike via the NS app now too! Ideal for short journeys around town. Find out how it works and what you need.

How to rent a TIER bike

To rent a TIER bike, you need an NS Flex season ticket . How to rent a bike:

  • Open the NS-app. 
  • Go to 'More' at the bottom of the menu and log in to Mijn NS.
  • Select 'Nearby' at the bottom of your screen. 
  • Tap an available TIER bike and walk to it.
  • Select 'Start my journey' once you want to start cycling.  

You may rent a bike for a maximum of one or two hours, depending on the city you're in.

Enjoy your ride!

Ending your journey

You can stop renting your bike at any time in the NS app. However, be sure to park your bike in one of the parking zones. These are located throughout the city, and not necessarily at a station.

How do you rent a TIER bike? 

Not quite sure? Take a look here to find out how to rent a TIER share bike. 

How do you rent a TIER bike?

TIER bike rates

The rental price of a TIER shared bike is the same in every city. The rate is € 0.26 per minute.  You always pay a starting rate of €1. The cost of your journey continues until you end your journey.

Paying for your journey

You pay separately for every journey you make on a TIER bike. We debit the cost of your journeys from your account every month, at the same time as the cost of your NS Flex season ticket. 

You will find the cost of your journey in your transactions in Mijn NS. You will also receive an invoice from us every month, showing all the journeys you made in a month. 

Availability and locations of TIER bikes

You can rent a TIER bike in Utrecht, Nieuwegein, Maarssen, Eindhoven, Veldhoven, Zeist and Odijk. TIER is also continuing to expand to other cities. In the NS app, you can see where to find bikes in the city.

The TIER bicycle is now also available via the Travel Planner

You can easily plan your trip from door to door using the Travel Planner. Now you can also include TIER's electric shared bicycles in your planning. Nice and easy.

Uitleg over het boeken van een TIER-fiets via de Reisplanner

Frequently asked questions about the TIER electric bike

  • How do I unlock the bike?

    This is how you unlock the bicycle:

    1. Start your ride in the app
    2. Pull the pin on the side of the bicycle out of the wheel lock.
    3. Then insert the pin into the mudguard at the back of the bicycle.
  • Why can't I see a TIER bike in the NS-app?

    Don't see any TIER bikes in the NS-app? This can be resolved by updating the app to the latest version. Go to the App Store for a manual update or turn on automatic updates via your phone settings. The latest version of the NS-app is being released step by step. So it may take a while before the latest version is available for you.
    Still not seeing TIER bikes appearing? Then it's possible that there aren't any bikes available in your region.

  • Can I rent a TIER bike with my OV-chipkaart?

    Yes, with a personal OV-chipkaart with an NS Flex season ticket on it (also Flex Basis) you can easily rent a TIER bike. Do you have a season ticket that allows you to travel on balance? If so, you cannot rent a TIER bike through us.

    To rent the bike itself, you don't need your OV Chipkaart. You can do so through the NS app.

    Not sure which season ticket you have?
    Then log in to Mijn NS and check which season ticket is on your OV-chipkaart.

  • Can I pause my journey?

    Locking your bike pauses your journey. You can do this as often as you like. However, you will still pay the price per minute. 

    You cannot move the bike if you have paused your journey. Keep in mind that you can rent the bike for a maximum of 2 hours, including pauses. After these 2 hours, the journey stops automatically.

  • Can I rent several TIER bikes at the same time with one card?

    No, you can only rent one bike at a time.

Do you have any other questions? See all frequently asked questions about TIER.

Do you have an NS-Business Card?
Then take a look at TIER bikes for business travellers.

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