Use voucher code
Exchange your voucher code for your train tickets
Enter the voucher code for the ticket that you purchased. If the code has not yet been filled in automatically, please enter it manually and then click ‘Redeem’.
I receive an error message when entering my coupon code. What should I do?
Please contact NS Customer service.
Is a coupon code valid indefinitely?
No, you must use the coupon code before its expiry date. The period in which you can redeem your coupon code and receive a discount on an NS product is indicated in the e-mail you received. If you book a trip or order a product online via ns.nl, then the expiry date is also indicated here. Each coupon code has its own expiry date.
I have lost my coupon code. Can I request this from NS?
If you purchased your ticket from a third party (e.g. Kruidvat, Blokker, Albert Heijn), please contact the store that you bought the ticket from. If you purchased your ticket through NS, please contact NS Customer service.
I no longer know the expiry date of my coupon code. How can I find this out?
Please contact NS Customer service. Have your coupon code ready so that we can help you as quickly as possible.