Printing or downloading as a mobile ticket
The e-ticket is available as a mobile ticket. When your order is complete, you can choose to either download and print your e-ticket or to load it in the Reisplanner Xtra app, which is available for smartphones using Android 4.0, Apple iOS 8 or later.
> Everything about travelling with mobile tickets
The rules in brief
- A mobile ticket is valid only when it is loaded in the NS Reisplanner Xtra app.
- You are responsible for showing a valid ticket, so you should therefore ensure that you have a sufficiently-charged and properly-functioning smartphone.
- A mobile ticket is for use by one specific person. Just like a printed e-ticket, a mobile ticket is therefore only valid in combination with a valid identity document.
- The Conditions for travelling with an e-ticket (in dutch) apply to travelling with an e-ticket.
Identity document
An NS e-ticket is for use by one specific person. It is therefore only valid in combination with a valid identity document, so don’t forget to take your passport or ID card with you when you travel.
Travelling with an e-ticket
The gates at more and more NS stations are closed. If you are travelling with an e-ticket, you open the gate with the square barcode on the e-ticket.
How can you recognise a gate with a barcode reader?
Not all gates can be opened with an e-ticket, only those with a barcode reader. These have a pictogram with ‘scan ticket’ on the right-hand door of the gate and a lit-up panel on the right-hand side of the gate.
Step-by-step: how to open a gate using your e-ticket
Step 1: Go to a gate with the 'scan ticket' pictogram.
Step 2: Hold the barcode against the lit-up panel on the right.
Step 3: The gate opens and you can now enter or leave the station.